Organisation effectiveness

We support organisation effectiveness through talent management and recruitment processes. Talent across the Group is reviewed regularly at Board level and we are focused on retaining and developing individuals to drive the business forward.

To meet seasonal demands, we move our top-performing frontline colleagues between retail, overseas representation and airline cabin crew roles where possible. This develops a multi-skilled workforce with year-round experience of delivering service to our customers.

We use the most effective recruitment methods in the countries in which we operate and encourage the sharing of skills and knowledge to suit both the business and our colleagues. As part of our recruitment approach, we actively promote career opportunities across the Group to enhance the mix of professional and general management skills.